Contact Us

Do you have any questions?

Please provide the order number and the email address used for the purchase, if applicable.

Email: contact@lunapawatelier.com
Phone: +852 54856451

Opening Hours: Monday - Friday: 9 a.m. to 6 p.m. (GMT+1)
Closed: Saturday - Sunday and public holidays.

Free shipping

No minimums, no extra fees—every LUNAPAW order ships free, so you can shop with ease and confidence.

Handmade, Made-to-Order

Each LUNAPAW piece is handcrafted in small batches and made just for your pup.

Premium, Limited Materials

Featuring rare Swarovski elements and specialty ribbons sourced from Italy & Japan—limited drops, elevated details.

Limited Drops, One-of-a-Kind Feel

We release in small runs—when it’s gone, it may not return. Collect your favorites early.