Effortless, modern leather bags designed for women who value simplicity, quality, and quiet confidence.

Lunapaw bags are defined by a balance of elevated aesthetics and practical design. Each piece is created with close attention to silhouette, material, and finish—offering timeless appeal, versatile function, and a more considered way to carry every day.

Yes. Lunapaw bags are handcrafted with attention to detail throughout the making process. From material selection to finishing touches, each piece is created with care, giving every bag a more personal and refined character

Our bags are crafted in Hong Kong. We are proud to bring together thoughtful design, skilled craftsmanship, and careful finishing in every Lunapaw piece.

We believe a bag should be both beautiful and purposeful. Lunapaw is designed for those who appreciate understated luxury, practical functionality, and craftsmanship that feels intentional in every detail.

Lunapaw bags are made using carefully selected materials, including top-grain leather and eco-friendly vegan leather, depending on the style. Each product page provides specific material details to help you choose the piece that best suits your preferences.

Yes. Selected Lunapaw styles are crafted from top-grain leather, valued for its durability, natural texture, and refined appearance. Over time, genuine leather may develop a richer character with proper care.

Yes. We also offer styles made from high-quality synthetic vegan leather. These designs provide a polished look and everyday practicality while offering a more eco-conscious alternative.

If you prefer the natural feel, texture, and aging character of genuine leather, top-grain leather may be the ideal choice. If you are looking for an animal-free, low-maintenance option with a sleek finish, our vegan leather styles are an excellent alternative.

Yes. Because our bags are handcrafted and some natural materials may vary slightly in texture or grain, no two pieces are exactly alike. These subtle differences are part of the beauty and individuality of the product.

Absolutely. Our bags are created to bring together style and practicality, making them suitable for daily wear, commuting, travel, and weekends away.

Yes. We select materials and construction methods with longevity in mind. Whether you choose genuine leather or vegan leather, our bags are designed to support regular use while maintaining an elevated look and feel.

We recommend gently wiping your bag with a soft, dry or slightly damp cloth. Store it in a cool, dry place away from direct sunlight, humidity, and prolonged moisture exposure. For genuine leather styles, occasional conditioning may help preserve the material over time.

No. We do not recommend machine washing or soaking your bag. Harsh cleaning methods may damage the material, structure, or finish. For best results, use gentle spot cleaning only.

We do our best to present product colors as accurately as possible. However, slight variations may occur due to photography, lighting conditions, and individual screen settings.

Orders are typically processed within 1–2 business days. Once your order has been prepared and dispatched, you will receive a shipping confirmation email with tracking information.

Shipping typically takes 7–10 business days, depending on the destination and local carrier conditions. Delivery times may vary slightly during peak periods, holidays, or due to customs processing for international orders.

We offer shipping to select international destinations. Availability may vary depending on your region and current shipping coverage. The available shipping options for your destination will be shown at checkout.

Yes. Once your order has shipped, you will receive a tracking number by email so you can follow the progress of your delivery.

While most orders arrive within our estimated delivery window, occasional delays may occur due to carrier issues, customs clearance, weather conditions, or seasonal demand. If your order appears delayed, please contact our customer care team and we will be happy to assist.

We recommend first checking with household members, neighbors, your building reception, or the carrier’s delivery notes. If you are still unable to locate your package, please contact us and we will help review the shipment with the carrier.

International orders may be subject to import duties, taxes, or customs fees depending on the destination country. These charges, if applicable, are the responsibility of the customer unless otherwise stated at checkout.

We want you to feel confident in your purchase. Eligible items may be returned within the designated return window, provided they are unused, in their original condition, and returned with original packaging. For full details, please refer to our official Return Policy.

Yes, eligible items may be exchanged in accordance with our exchange policy. Exchanges are subject to product availability and the item must meet our return eligibility requirements.

Because our products are handcrafted, we encourage customers to review product details carefully before placing an order. Returns are accepted only for eligible items that meet the conditions outlined in our Return Policy.

Items that show signs of wear, have been used, damaged after delivery, or are not returned in original condition may not be eligible for return. Certain special items, promotional items, or marked final sale products may also be non-returnable.

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos of the issue. We will review the matter promptly and work to make it right.

To request a return or exchange, please contact our customer care team with your order number and reason for the request. We will guide you through the next steps based on your order and location.

Once your return has been received and inspected, approved refunds will be processed back to the original payment method. Please note that your financial institution may require additional time to post the refund to your account.

We recommend selecting your bag based on your daily routine, preferred size, and carrying needs. Product pages include dimensions, material information, and style details to help you choose the best fit.

If you need to make changes to your order, please contact us as soon as possible. Once an order has entered processing or shipment, we may be unable to modify or cancel it.

Available payment methods are shown at checkout and may vary depending on your region. We aim to offer secure and convenient payment options for a seamless shopping experience.

You may reach our customer care team through our contact page or customer service email. We are here to assist with product questions, order updates, shipping concerns, and after-sales support.

Yes. Lunapaw bags make thoughtful gifts for those who appreciate craftsmanship, function, and timeless design. They are especially well suited for birthdays, holidays, and meaningful occasions.

Products that are Final Sale are not returnable (for either original tender or store credit). Items will be marked Final Sale on product page and elsewhere throughout the purchasing process. We typically mark items Final Sale when:

• they are in our Archive Sale
• are listed as Last Call items on the product page

These items are not returnable generally because the reduced cost of the product means that we are not able to offer our full level of complementary services.

Currently, all prices, taxes, and duties are listed in USD $. If you are using an international card, please note that your order will be charged in USD and converted to your local currency by your bank at the time of purchase. Refunds are also processed in USD and are converted to your local currency at the time of item receipt.

To check the status of your shipment, please visit our Order Tracking page:
https://www.lunapawatelier.com/apps/17TRACK

Enter your tracking number to view the latest transit and delivery updates.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can use that number on our Order Tracking page to check your shipment status.