Shipping policy

Effective Date: April 15, 2026
Last Updated: April 15, 2026

At LunaPaw, we aim to deliver your order as smoothly and efficiently as possible. Please read the following shipping policy carefully before placing your order.

1. Order Processing Time

Orders are typically processed within 1–2 business days.

Please note that order processing time is separate from shipping time.

Total delivery time = Processing time + Shipping time

If your order requires later changes, such as design adjustments, confirmation of custom details, or other order-related updates, processing and delivery times may be extended accordingly.

2. Shipping Time

We currently offer Standard International Shipping.

The estimated shipping time is typically 7–10 business days after dispatch.

Therefore, the estimated total delivery time is usually 8–15 business days from the date the order is placed.

All delivery times are estimates only and are calculated in business days, excluding weekends and public holidays.

3. Delivery Disclaimer

While we will do our best to ensure your order arrives on time, we are unable to guarantee 100% on-time delivery.

Delays may occur due to factors beyond our control, including but not limited to:

  • customs inspections;
  • local postal procedures;
  • transportation conditions in the destination country or region;
  • public holidays;
  • carrier delays; or
  • other unforeseen logistics issues.

For this reason, all shipping and delivery timeframes provided on our website are estimates only.

4. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email.

Tracking information will be included in this email where available.

Please note that tracking updates may take up to 24 hours to become active after the shipment has been dispatched.

You may use the tracking link provided in the shipping confirmation email to follow the status of your shipment.

5. Shipping Address Requirements

We do not ship to:

  • P.O. Boxes;
  • APO/FPO addresses;
  • Fleet Post Office addresses; or
  • Diplomatic Post Office (DPO) addresses.

Please provide a complete physical delivery address and accurate contact information when placing your order. LunaPaw is not responsible for delays, failed deliveries, or returned parcels caused by incomplete, inaccurate, or undeliverable address information provided by the customer.

6. Shipping Cost and Free Shipping Countries

LunaPaw currently offers free standard international shipping to the following countries and regions:

Europe:
Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom

North America & Oceania:
Australia, Canada, New Zealand, United States

Asia:
Japan, South Korea, Singapore, Thailand

Shipping availability may change from time to time without prior notice.

7. Customs, Duties, and Taxes

Unless otherwise stated, customers are responsible for any customs duties, import taxes, clearance fees, or other local charges that may apply in the destination country or region.

These charges are not included in the product price or shipping fee unless expressly stated on the website.

As customs and tax regulations vary by country and region, LunaPaw is unable to provide exact information regarding potential charges. We recommend contacting your local customs office for further details before placing your order.

8. Failed Delivery, Returned Parcels, and Refused Shipments

If a parcel is returned to us due to an incorrect or incomplete shipping address, refusal of delivery, failure to pay customs charges, or repeated failed delivery attempts, LunaPaw reserves the right to deduct any shipping-related costs, return fees, customs handling charges, or other expenses incurred before issuing any refund, where applicable.

9. Contact Us

If you have any questions regarding shipping, delivery, or tracking, please contact us at:

Email: contact@lunapawatelier.com