Warranty Policy

At LunaPaw, we are committed to upholding the quality, craftsmanship, and integrity of our creations. Each piece is carefully designed and made to reflect our standards of excellence.

To support this commitment, LunaPaw offers a one-year warranty from the date of purchase for bags, small leather goods, and leather accessories. This warranty covers manufacturing defects in materials or workmanship under normal use.

Products Covered

The one-year warranty applies exclusively to the following categories:

  • Bags
  • Small leather goods
  • Leather accessories

Products Not Covered

The following categories are not included in the one-year warranty program:

  • Ready-to-wear / Apparel
  • Jewelry
  • Straw hats
  • All other non-leather product categories, unless otherwise stated

What the Warranty Covers

The LunaPaw warranty covers qualifying defects in materials or workmanship, including issues such as:

  • Faulty stitching
  • Defective hardware
  • Structural issues resulting from manufacturing defects
  • Material defects identified under normal use conditions

If a product is determined to be covered under warranty, LunaPaw may, at its discretion:

  • Repair the item,
  • Replace the item with the same or a comparable product, or
  • Offer an appropriate solution based on product availability and condition.

What the Warranty Does Not Cover

This warranty does not cover damage resulting from:

  • Normal wear and tear
  • Accidental damage, misuse, or improper handling
  • Exposure to water, heat, chemicals, or other external factors
  • Scratches, stains, discoloration, or natural aging of materials
  • Unauthorized repairs, alterations, or modifications
  • Improper storage or care inconsistent with product instructions

Variations in texture, grain, color, or other natural characteristics of leather and handcrafted materials are not considered defects, but rather part of the unique nature of the product.

Warranty Period

The warranty is valid for one year from the original date of purchase. Proof of purchase is required for all warranty claims.

How to Submit a Claim

To request a warranty evaluation, please contact LunaPaw Client Services and provide:

  • Your proof of purchase
  • A description of the issue
  • Clear photographs of the product and the affected area

Our team will review the request and advise on the next steps. In some cases, the item may need to be returned for further inspection.

Additional Information

All warranty assessments are conducted by LunaPaw and are subject to our sole discretion.
This warranty is non-transferable and applies only to products purchased through authorized LunaPaw channels.

For further assistance, please contact our Client Services team.