Lunapaw Bunny Ears Luxury Crystal & Fabric Bow Top Clip TP2021

Your LUNAPAW piece is covered by a One-Year Limited Warranty against defects in materials and workmanship under normal, intended use.

If a covered issue occurs within 1 year, we will, at our discretion:

• 
  Send replacement parts/accessories needed to restore normal use, or
  
• 
  Repair the item (if applicable), or
  
• 
  Replace the item with the same or a comparable product (subject to availability)
  

Please note: This warranty does not provide cash refunds.

How to claim: Email contact@lunapawatelier.com with your order number, a brief description, and clear photos/video of the issue.

Full details: Warranty

LUNAPAW Atelier creates made-to-order, custom pet hair clips. Because each piece is handcrafted specifically for your pet, we do not accept returns or refunds for change of mind.

All pet hair clip products—including the designs shown on our website and any custom orders—are produced individually only after we receive your order.

For hygiene and pet safety reasons (to avoid cross-infection between pets), once an item has been sold and dispatched, we generally cannot accept returns or resell items.

If your order arrives incorrect or damaged, please contact us within 48 hours of delivery with your order number and clear photos/video. We will review your request and, if approved, we will send replacement parts/accessories or arrange a replacement as appropriate.

Email: contact@lunapawatelier.com

Full details: Refund Policy

We carefully select reliable carriers to ship our custom, handmade pet hair clips worldwide.

Total delivery time = Processing time + Shipping time

• Order processing: 7–10 business days
  
• Shipping time: 7–15 business days
  
• Estimated total delivery time: usually 15–25 days from the date of order
  

Please note: due to customs inspections, local postal processes, or traffic conditions in the destination country, we cannot guarantee 100% on-time delivery. You’ll receive a notification email as soon as your order ships.

Full details: Shipping Policy